faq's / terms 
everything you need to know 
Faq's / Terms 
1. How to order 
Online order: quick, convenient and 100% secure 
By post: you can pay with cash (via registered mail only), cheques, postal orders, and credit cards or debit cards. Make cheques or postal orders  
payable to ‘Asian Angel Limited’ and send them with your order details to ‘Asian Angel, PO Box 499, Torquay, TQ1 9FB’.  
Via email: send order details to ‘order@ansianangel.co.uk’. Please remember to include your name, address, and payment details. A contact phone number is useful if we need to contact you about your order.  
2. Shipping 
UK deliveries sent via Royal Mail Recorded from us are normally received within 48 hours after clearance of your payment. If you require complete peace of mind we can arrange for your order to be sent via Special Delivery, which guarantees next working day delivery before 1.00pm at a cost of £6.98. We accept no responsibility for any errors or late deliveries made by Royal Mail. 
Order Placed (UK time) & Order Dispatch Date  
Before 2.45pm Monday to Friday - Same Day 
After 2.45pm Monday to Thursday - The following Day  
After 2.45pm Friday - The following Monday  
Anytime Saturday and Sunday - The following Monday  
Bank Holidays - The following Working Day 
3. International delivery Times & Charges 
Area Expected, Delivery Time & Cost 
Europe Allow 4 working days £9.98 (customers are entitled to have one free sample which's worth up to £7) 
Destinations outside Europe Allow 7 working days £12.98 (customers are entitled to have one free sample worth up to £10) 
4. Money back Guarantee 
We are proud of the quality of our products and highest possible level of service; we strive to make sure you are completely satisfied. Occasionally though, we know you may want to return items, so,below is our returns policy. 
30 Day money back guarantee! Simply return any unopened packages with its seal intact within 30 days of purchase for a full refund. No questions asked! To return an order, please enclose a note giving the reason for the return, wrap the package securely and send the package to ‘Asian Angel, PO Box 499, Torquay, TQ1 9FB’. For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights. Postage is non refundable.  
5. Customer Privacy  
The following is required to process all orders: delivery address, billing address, payment information and email address (to receive email confirmations). We use the information you provide to respond to your requests, customize your future shopping experience, improve our site and functionality, and communicate with you.  
The confidentiality of our customers is a top priority at Asian Angel. Under no circumstances will any of your personal information be shared, sold or given out to a third party.  
Asian Angel does not disclose buyers' information to third parties. Data collected by this site is used to: 
A. Take and fulfill customer orders.  
B. Administer and enhance the site and service.  
C. Only disclose information to third-parties for goods delivery purposes. 
*Disclaimer - our products are not intended to diagnose, treat, cure or prevent any illness or disease. It is your responsibility to consult a doctor to ensure the products are suitable for you if you have any medical condition or are taking any other medication. In particular, our services and information do not constitute any form of advice or recommendation by us and are not intended to be relied upon by you in making any specific medical or other decision. Appropriate independent medical advice should be obtained before making any such decision. No responsibility is assumed by the author, publisher or distributors of this information should the information be used in place of a licensed medical doctor's services. No guarantees of any kind are made for the performance or effectiveness of the preparations mentioned on this website. The services and information contained on this website are only for general information and use and are not intended to address your particular requirements. We will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Every effort is made to keep the website up and running smoothly. However, Asian Angel takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control. 
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Asian Angel Ltd.- KL Sovereign Centre - 600 Christchurch Rd - Bournemouth - BH1 4SX - 01202 720094 / Privacy 
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